Effective date: 19/07/2026
Posture Patterns respects your privacy and is committed to protecting the personal and health information entrusted to us.
This Privacy Policy explains how Posture Patterns collects, holds, uses and discloses personal information when you use our website, contact our clinic, make an enquiry, book an appointment or receive chiropractic services from us.
In this Privacy Policy, “Posture Patterns”, “we”, “us” and “our” refer to:
Posture Patterns Health Pty Ltd
Trading as Posture Patterns
ABN: 77 680 196 445
Address: 488 Bourke Street, Melbourne VIC 3000
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Health Records Act 2001 (Vic) and the Health Privacy Principles, where applicable.
The personal information we collect depends on how you interact with us.
It may include:
your name;
residential or postal address;
email address;
telephone number;
date of birth;
emergency contact information;
appointment and booking details;
payment and transaction information;
private health insurance or Medicare information, where relevant;
information provided through our website contact form;
correspondence between you and our clinic;
feedback, reviews or complaints;
technical information relating to your use of our website; and
any other information you choose to provide.
When you contact us about chiropractic care or become a patient, we may also collect sensitive and health information, including:
your medical history;
current or previous health conditions;
symptoms, pain, injuries or physical limitations;
medications and treatment history;
information about your posture, movement, mobility and lifestyle;
examination and assessment findings;
clinical notes;
treatment plans;
referral letters, diagnostic reports or images;
information provided by another healthcare practitioner with your consent; and
other information reasonably necessary to provide safe and appropriate care.
Please avoid including detailed or urgent medical information in the website contact form. Contact forms and email may not be suitable for emergencies or time-sensitive medical concerns.
Where practicable, we collect personal information directly from you.
We may collect information when you:
complete our website contact form;
telephone, email or visit our clinic;
book or manage an appointment;
complete a patient intake or consent form;
attend a consultation or receive treatment;
communicate with our team;
provide feedback or submit a review; or
otherwise interact with Posture Patterns.
We may also collect information from:
a parent, guardian, carer or authorised representative;
another health practitioner;
a referring practitioner;
an insurer or claims provider;
an appointment-booking or practice-management platform;
a payment provider; or
another third party where you have authorised the disclosure or where collection is otherwise permitted by law.
Our website contact form may ask for information such as your first name, last name, email address, telephone number, the service you are interested in and the details of your enquiry.
We use this information to:
respond to your enquiry;
provide information about our services;
assist you with making an appointment;
contact you about your request; and
maintain appropriate administrative records.
Submitting a contact form does not create a practitioner-patient relationship and does not guarantee that an appointment has been accepted or confirmed.
Our website may direct you to a third-party booking platform, including Fresha, to make or manage an appointment.
When you use a third-party website or booking platform, that provider may collect and handle your information under its own privacy policy and terms. Posture Patterns does not control the privacy practices, security or operation of third-party platforms.
You should review the privacy policy and terms of the relevant provider before submitting your information.
We may collect, hold and use personal information to:
respond to enquiries;
schedule, confirm and manage appointments;
provide chiropractic assessments, treatment and ongoing care;
develop and maintain treatment plans;
communicate with you about your care;
process payments and issue receipts;
manage health insurance, Medicare or third-party claims where relevant;
maintain clinical and administrative records;
obtain professional, legal, accounting, information technology or insurance services;
manage complaints and feedback;
improve our website and services;
comply with professional, legal and regulatory obligations;
protect the safety, rights and interests of our patients, team and clinic; and
carry out other activities reasonably connected with providing our services.
We generally collect health information with your consent or where collection is otherwise permitted or required by law.
With your consent, we may use your contact details to send you information about our clinic, services, health information or clinic updates.
You may unsubscribe at any time by:
using the unsubscribe option included in the communication;
replying and asking to be removed; or
contacting us using the details in this Privacy Policy.
We will not use sensitive health information for direct marketing without your consent where consent is required.
Administrative communications relating to your appointments, treatment, payments or existing relationship with us are not considered promotional marketing.
We may disclose personal information where reasonably necessary to:
our chiropractors, employees and authorised contractors;
appointment-booking and practice-management providers;
website, hosting, email and information technology providers;
payment-processing providers;
accountants, lawyers, insurers and professional advisers;
other healthcare practitioners involved in your care, with your consent or where otherwise permitted;
government bodies, regulators, courts or law enforcement agencies where required or authorised by law;
a parent, guardian, carer or authorised representative; or
another person or organisation with your consent.
We do not sell personal information.
Some technology, booking, website, cloud-storage, analytics or communication providers may store or process information outside Australia.
The countries in which information may be processed can depend on the providers used by Posture Patterns from time to time.
Where required, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements.
Our website may use cookies and similar technologies to:
operate and secure the website;
remember website preferences;
understand how visitors use the website;
measure website performance;
improve website content and functionality; and
support embedded third-party features.
We may use third-party services such as website analytics, security tools, embedded maps, booking links and review-display tools.
The website currently displays selected Google reviews through Trustindex. These third-party services may use cookies or collect technical information in accordance with their own privacy practices.
You can usually control cookies through your browser settings. Disabling cookies may affect the availability or operation of some website features.
When you visit our website, our systems or service providers may automatically collect technical information such as:
your Internet Protocol address;
browser and device type;
operating system;
pages visited;
date and time of access;
referring website; and
website interaction and diagnostic information.
We use this information for website operation, security, troubleshooting, analytics and service improvement.
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
access controls;
password protection;
secure systems and software;
restricted access to patient records;
staff confidentiality requirements;
website security measures; and
secure storage and record-management practices.
However, no website, email service, electronic transmission or storage system is completely secure. You provide information electronically at your own risk.
Where a data breach occurs, we will assess and respond to the incident in accordance with applicable legal requirements.
Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.
We retain personal and health information for as long as reasonably necessary to:
provide services;
maintain clinical records;
comply with legal, professional, insurance and regulatory obligations;
resolve disputes; and
protect our legal interests.
When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it, unless we are required or permitted to retain it.
You may request access to the personal information we hold about you.
We may need to verify your identity before providing access. In some circumstances, access may be refused or limited where permitted by law. If access is refused, we will generally explain the reason, unless we are legally prevented from doing so.
Reasonable administrative charges may apply where permitted by law. We will notify you of any proposed charge before processing the request.
You may ask us to correct personal information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
We will take reasonable steps to correct the information where appropriate.
Where lawful and practicable, you may interact with us anonymously or by using a pseudonym, such as when making a general enquiry.
However, we will generally need your correct identity and relevant health information to provide chiropractic treatment, maintain clinical records, process payments or comply with our professional and legal obligations.
Where a patient is under 18 years of age, we may collect information from the patient and their parent, guardian or authorised representative.
The extent to which a young person may provide consent or exercise privacy rights independently will depend on their age, capacity, circumstances and applicable law.
Our website may contain links to third-party websites, including booking platforms and other external services.
Posture Patterns is not responsible for the content, availability, security or privacy practices of third-party websites. Accessing an external website is at your own risk.
To make a privacy complaint, please contact us using the details below and provide:
your name and contact details;
a description of your concern; and
any relevant supporting information.
We will acknowledge and investigate your complaint within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or, for matters relating to health information in Victoria, the Health Complaints Commissioner.
We may update this Privacy Policy to reflect changes to our practices, services, technologies or legal obligations.
The updated policy will be published on our website with a revised effective date.
For privacy questions, access or correction requests, or complaints, contact:
Posture Patterns
Address: 488 Bourke Street, Melbourne VIC 3000
Website: https://posturepatterns.com.au/
Phone: 0433 696 350
Email: admin@posturepatterns.com.au
